To complete your return, please return your item to the address shown on the delivery note along with the returns reference number beginning RMA.At Spotlight, we have pom poms in a rainbow of different colours and a wide array of styles and sizers. We cannot guarantee that replacement packaging is available for all products. Replacement original packaging may be able to be supplied (a cost will apply) if you have discarded the box or polystyrene. If your item is being returned unused in as new condition within 30 days we can also offer an exchange. If inspecting a product and wish to return the returned product(s) must not be used or activated.Īfter the 30 day period has expired, you are covered under the product guarantee. Any free gifts or promotional items supplied must also be returned. Our policy lasts 30 days from delivery with a 30 day refund and exchange policy - terms apply.Īny unwanted items must be returned, in original packaging and condition, as new, undamaged, unused and in a resalable condition. Pfaff & Viking Husqvarna - 2 years parts and labour, 5 years parts guarantee (Excluding 140s and 160s, E10 and E20 models).īrother - 3 year parts and labour guarantee Guarantees are limited to domestic use only and excludes consumable items such as belts and needles as well as misuse or accidental damage. Have a wonderful Christmas and New year from the team at Crafting Outlet.Īll products are covered by a manufacturer guarantee covering manufacturing defects and breakdowns due to faulty components. We appreciate your patience during this time. Some order in products will be delivered 1st week of January 2023. We are dispatching orders between Christmas and New Year. We are dispatching orders as soon as possible. Deliveries are being made by carriers 7 days a week at this busy time. We are still dispatching orders every working day however we can now not guarantee delivery before Christmas. *** Please allow 3 to 5 working days for dispatch of some Cricut accessories due to current high demand ***ĬHRISTMAS DELIVERIES - UPDATED 21ST DECEMBER (ARCHIVED) Claims made of delivery issues outside of this time may not be able to be escalated. If there has been an issue with your delivery or there is any damage on the outer box or internal item, please inform us within 72 hours of delivery so we are able to raise a dispute with our carriers. If your delivery has not arrived as expected or you have missed the delivery more than once your parcel may be returned. Valid ID and DPD reference will be required at a collection point. You can also change your delivery when in transit to collect from a local collection point with DPD. Orders can be delivered to your home, a neighbour or place of work as specified at checkout. Items now do not need to be signed for, contactless delivery is standard. If you have specific delivery instructions, please add this to your order as a Note at the shopping cart page or get in touch. Deliveries outside of mainland UK may take longer to arrive. For courier delivered orders, you will be notified by email or text message with tracking information, delivery date and time slots once your item(s) have left the warehouse. Our courier partners are generally DPD, Parcelforce and Royal Mail. Parts orders, please allow 1 to 2 weeks for delivery. Please check with our team re delivery times for these brands at the time of placing your order so we can give you an accurate timescale. Pfaff & Viking Husqvarna - We aim to keep popular models in stock for next day delivery, however some models may be special order which is a lead time of 5-7 working days as they are sent to us from mainland Europe. Premium Delivery: We also offer a 1st class and express courier tracked delivery service which you can select at checkout. Orders over £20 are delivered free of charge. Standard Delivery: Orders under £20 are subject to a standard P&P charge of £2 to £3 depending on the items purchased. Due to the large amount of orders we send out daily, your parcel may arrive via any of our carriers. We offer delivery choices for shipping speed and location. We use Royal Mail, Parcelforce, DPD and DHL. Orders after 1pm or placed at the weekend will be sent out on the next working day. At busy times such as sale periods we may not be able to dispatch your item until the next working day. We aim to dispatch in stock orders on the same day if ordered before 1pm. Please note that Northern Ireland, Scottish Highlands and Islands may take longer to arrive. We offer FREE 1-3 working day delivery for all in stock orders within the UK mainland. Mainland UK Delivery for orders over £20 is Free of charge Cricut Material and Accessory Clearance * Sale *īrother Embroidery Frame Sets and Grid Sheets
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